Naija Jollof Waterloo – Terms & Conditions

Last updated: 14th July, 2025

Overview

These Terms & Conditions govern your use of this website (naijajollofw.ca) and the services we offer, including online ordering, delivery, and account management. By using our site, you agree to these terms. If you do not agree, please do not use the site.

Ordering & Payment

  • Orders placed through this website are subject to availability.

  • We reserve the right to cancel any order if an item is out of stock or due to pricing errors.

  • Payments are processed securely via third-party payment providers. We do not store your payment details.

  • All prices are listed in CAD and include applicable taxes unless otherwise stated.

Delivery & Pickup

  • Delivery times are estimates and may vary based on location, weather, and order volume.

  • We deliver via direct staff or third-party platforms (e.g., Uber Eats, DoorDash, SkipTheDishes).

  • Customers are responsible for providing accurate delivery information.

Cancellations & Refunds

  • Orders cannot be changed or canceled once confirmed unless there is an issue caused by us (e.g., unavailable item).

  • Due to the nature of food service, all sales are final. We do not offer refunds or exchanges unless your order was incorrect or not delivered

Account Use

  • If you create an account, you are responsible for maintaining the confidentiality of your login info.

  • We reserve the right to suspend or delete accounts that violate our terms, abuse the service, or engage in fraudulent activity.

Content & Media

  • All photos, logos, and content on this site are owned by Naija Jollof Waterloo unless stated otherwise.

  • You may not reproduce or distribute any part of this website without written permission.

Privacy

  • Your data is handled in accordance with our Privacy Policy. By using this site, you consent to our data practices.

Third-Party Services

  • We are not responsible for issues caused by third-party services used in conjunction with this website (e.g., payment processors, delivery platforms, embedded content).

Changes to Terms

  • We may update these Terms at any time. Continued use of the site after changes are posted constitutes your acceptance of those changes.

Contact Us

  • For questions about these Terms, contact us via our Contact Page or WhatsApp.

Fast, Friendly Support

Got questions? We're just a WhatsApp message away.

Quick Delivery or Pickup

Get your food hot and fresh, wherever you are in Waterloo.

Secure Online Orders

Your payments are encrypted and safe, just how it should be.

No Service Fees (on Direct Orders)

Order through our site and skip the third-party markup.